Client Success Manager

OneSpace is a team of passionate individuals all working toward the same goal: to help businesses achieve the unimaginable. To accomplish this goal, we’ve developed a software platform that connects our clients with a vast network of on-demand professionals and empowers them with the tools they need to build, manage and scale an on-demand workforce.

Our clients include the world’s leading online publishers, retailers, CPG brands, media and hospitality companies. We have helped them revolutionize their business operations and improve the speed, scale and cost efficiency of projects ranging from creative services, to translation, transcription, data management and more. Our freelance workforce spans the globe and to date has completed over 100 million assignments on our platform.

Client Success Manager

The Client Success Manager is primarily responsible for owning and maintaining positive client relationships. The Client Success Manager will focus on program growth and strategic thought leadership in addition to overseeing day-to-day processes, relationships and issue management for our clients.

 

In this role, you will:

  • Work with clients to help them extract maximum value from OneSpace services and ensure high levels of product utilization, resulting in high retention
  • Build value-­based relationships with clients ensuring they receive best in class service
  • Establish and cultivate long-lasting relationships with senior executives and decision makers at all levels of an organization
  • Provide subject-­matter expertise on OneSpace services by becoming a power user of our proprietary software
  • Manage core components of the project lifecycle:   
    • Manage project scope and client expectations  
    • Proactively monitor results of projects and pivot strategy based on feedback and results
    • Approves final project deliverables
  • Leverage your creativity, intellect and get-it-done attitude, in order to advance our company’s vision for the future
  • Collaborate with internal teams to complete projects on time and within budget
  • Manage the retention and renewal process for your book of business

To win in this role, you need:

  • Strategy-level experience with digital content marketing for eCommerce and CPG companies
  • Experienced leader/manager of digital teams and clients
  • Experienced project manager
  • Flexible, self-starter who can take ownership of multiple, fast moving projects at once
  • Quick thinker with proven ability to handle client interactions and project management
  • Ability to analyze information into action and recommendations – and then compile into marketing plans/presentation decks
  • Technical knowledge of and enthusiasm for digital trends, analytics tools, best practices and data-driven solutions with the ability to learn and adapt to new concepts
  • A command of written and visual communications with an original and clear point of view
  • Proactive thinker and doer with a bias for action

Requirements:

  • 5+ years of digital marketing agency and/or consulting experience
  • 3+ years in a leadership/management position of digital teams/projects
  • Bachelor’s degree
  • Robust knowledge and experience working with Consumer Goods and Shopper Marketing clients
  • Strong working knowledge of eCommerce best practices, SEO, keyword research, digital marketing trends, marketplace websites (Amazon, Walmart, Target, etc)  and web analytics
  • Excellent communication skills, including the ability to produce exceptional work (written, PowerPoint, Excel, etc.) independently and efficiently
  • Ability to collaborate on a compelling pitch that is client focused — clearly articulating the recommendation, the strategy behind it, and the benefits of activating it
  • History of creating innovative concepts that have positively impacted revenue
  • A proven collaborator and relationship-builder with experience leading executive-level engagements
  • Negotiation skills
  • Strong financial acumen and forecast management
  • Detail-oriented and diligent work ethic with excellent organizational, project/time management, and problem-solving skills
  • Ability to see the big picture, identify key issues, and provide proactive tactical and strategic recommendations
  • Strong cross-functional partnerships / established relationships
  • Experience combining data and information into key findings
  • Must have excellent analytical skills and the ability to manage multiple, often conflicting priorities

Position will be located onsite at the OneSpace office in Swansea, IL.  Please provide a cover letter, resume and salary requirements to be considered. Send all information to careers@onespace.com.

Apply by sending a resume and cover letter to
careers@onespace.com

Our Values

Learn more.

Perks

Learn more.
View other opportunities that you may be interested in. Learn more.
  • Innovation can be challenging for big #CPG brands. @joshua_schall explains how @Oreo, @MilkBone, @tide and… https://t.co/WaR817aIEw

  • "We believe that fortune favors the bold, which means we're always working on novel and impactful projects for our clients."

    Sammie Schweissguth Director of Account Services