E-Commerce Content Specialist

OneSpace is a team of passionate individuals all working toward the same goal: to help consumer packaged goods (CPG) companies improve their performance on the world’s largest online retailers. To accomplish this goal, our expert team members work side by side with our customers to deliver full-service digital shelf management solutions that put their products front and center in the digital world. Using our sophisticated and ﬂexible platform, our team improves and optimizes their e-commerce product content at unrivaled speed and scale.

Our clients include the world’s leading CPG brands and retailers. We have helped them increase their discoverability and conversions online, while creating streamlined content production processes that improve their speed to market.

Fueling the growth of our business and our team, OneSpace joined Ascential’s family of digital commerce brands when we were acquired in September 2021.

For more information, please visit Ascential.com.

E-Commerce Content Specialist

At OneSpace, E-Commerce Content Specialists work with internal team members and key client stakeholders to create and execute project plans that help clients meet and exceed their strategic e-commerce objectives. You will become a subject-matter expert in the OneSpace platforms, e-commerce content, keyword research, and retailer requirements. The role is very hands-on, working with internal teams as well as managing freelancers to complete various projects. Not only will you be responsible for managing and executing keyword research and copy creation for new and existing clients, but you will also be responsible for staying up-to-date on e-commerce retailer requirements and industry information.

Senior-level consideration an option for candidates with the right experience.

IN THIS ROLE YOU WILL:

Manage the core components of client projects, including:
- Working with Account Managers to understand client needs
- Communicating with freelancers in a clear and concise manner
- Reviewing and contributing to e-commerce content strategy plans
- Identifying areas for improvement on projects and proposing appropriate solutions
- Reviewing and approving all project copy deliverables to ensure quality standards and project expectations are met
Insure the right freelancers are on your project teams by identifying what their writing strengths are and their availability
Coach freelancers’ performance throughout the lifecycle of a project via email and forums; including resolving disputes, communicating instruction changes, and providing constructive performance feedback
Absorb freelancer concerns and prioritize their importance; responding and making updates to projects to mitigate concerns
Work closely with clients as content guidelines are being gathered to ensure comprehensive instructions and guidelines are created for their project
Analyze and review e-commerce content and make changes as needed
Collaborate with clients, account teams, and other departments to create innovative content ideas that drive online conversion
Coordinate multiple projects at once, keeping track of all deadlines, deliverables, and associated tasks
Collaborate with account teams to determine internal costs and scope of project plans
Ensure that project issues are dealt with in an efficient manner, informing your account teams of any problems that may arise
Provide regular input on all project activity, including weekly status updates. This includes more frequent status updates when needed
Work with the content team and other internal team members to create ongoing OneSpace strategy and process improvements

TO WIN IN THIS ROLE YOU NEED:

Bachelor’s Degree (Business, Communication, Journalism or related field of study preferred) and a minimum of 2 to 4 years of relevant work experience
Excellent writing and editing skills (working knowledge of AP style a plus)
Understanding of SEO and e-commerce copywriting best practices
Familiarity with crowdsourcing concepts and related industry trends
Strong communication and presentation skills; exceptional active listening skills
The ability to focus when under pressure in a fast paced environment
A passion for e-commerce, technology and innovation

Why OneSpace?

Excellent benefits with significant portion of premiums paid by the company
401(k) program with employer match
Flexible hybrid work model
Unlimited PTO/vacation policy in addition to observed company holidays
A unique tech startup experience unparalleled in the Midwest
Distinction of joining a recurring Best Places to Work and Top Workplaces honoree in the St. Louis area
Casual and positive work environment with an invigorating, inclusive culture
Competitive compensation
And more!