Help Desk Specialist

We’re OneSpace, a team of passionate individuals all working toward the same goal: to help consumer packaged goods (CPG) companies improve their performance on the world’s largest online retailers. To accomplish this goal, our expert team members work side by side with our customers to deliver full-service digital shelf management solutions that put their products front and center in the digital world. Using our sophisticated and flexible platform, our team improves and optimizes their ecommerce product content at unrivaled speed and scale.

Our clients include the world’s leading CPG brands and retailers. We have helped them increase their discoverability and conversions online, while creating streamlined content production processes that improve their speed to market.

Help Desk Specialist

The Help Desk Specialist provides frontline support to the OneSpace Team in all areas of technology.

In this role you will:

  • Support all user technologies, including computers, phones, wireless, hardware, software, etc.
  • Investigate and apply fixes to hardware and applications
  • Maintain servers, antivirus and encryption applications
  • Maintain phones (changing extensions, passwords, etc.)
  • Monitor and respond to all IT support tickets
  • Assist in new hire onboarding (setting up computers, workstations, passwords, etc.)
  • Maintain internal IT support site
  • Provide excellent communications to the OneSpace team on behalf of the IT department
  • Be actively involved in the building and testing of new systems
  • Maintain wireless technology in offices and conference rooms
  • Execute other duties as assigned

To win in this role you need:

  • Excellent communication skills
  • Proven customer service experience
  • Ability to learn and adapt quickly
  • Degree in computer science or related field; certification a plus
  • Two years’ work experience preferred
Apply by sending a resume and cover letter to
careers@onespace.com

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