Project Coordinator

OneSpace is a team of passionate individuals all working toward the same goal: to help consumer packaged goods (CPG) companies improve their performance on the world’s largest online retailers. To accomplish this goal, our expert team members work side by side with our customers to deliver full-service digital shelf management solutions that put their products front and center in the digital world. Using our sophisticated and ﬂexible platform, our team improves and optimizes their e-commerce product content at unrivaled speed and scale.

Our clients include the world’s leading CPG brands and retailers. We have helped them increase their discoverability and conversions online, while creating streamlined content production processes that improve their speed to market.

Fueling the growth of our business and our team, OneSpace joined Ascential’s family of digital commerce brands when we were acquired in September 2021.

For more information, please visit Ascential.com.

Project Coordinator

As a Project Coordinator, your responsibilities include project management, managing client communication, and — over time — being the predominant contributor on the project. This includes managing a network of freelancers, quality assuring the output the freelancers produce, and working in our proprietary workflow software. In order to do so, you will be expected to learn the ins and outs of our software. This includes working cross-functionally with our Product team to make on-going enhancements and troubleshoot bugs. Lastly, documenting and maintaining your business processes will be a core responsibility.

IN THIS ROLE YOU WILL:

Perform the day-to-day work that keeps the client happy and engaged
Run weekly status calls with clients
Develop an expert-level knowledge of OneSpace’s proprietary software, primarily our workflow software
Establish, document and maintain procedures and processes
Manage the core components of client projects, including:
- Working with the Account Manager to understand client needs
- Identifying areas for improvement on projects and proposing appropriate solutions
- Reviewing and approving all project deliverables to ensure quality standards and project expectations are met
Set up and maintain project plans in Wrike, our project management software, based on established client management standards
Coordinate multiple projects at once, keeping track of all deadlines, deliverables, and associated tasks
Ensure that project issues are dealt with in an efficient manner, informing the project team of any problems that may arise
Provide regular input on all project activity, including weekly status updates
Implement proper screening methods (tests, samples, surveys, etc.) to ensure the right freelancers have access to the right projects
Coach freelancers’ performance throughout the lifecycle of a project via email and forums; including resolving disputes, communicating instruction changes, and providing constructive performance feedback
Within defined parameters, develop incentives for freelancers, motivating them to improve turnaround time and increase productivity
Develop quality assurance processes to ensure quality standard are met

TO WIN IN THIS ROLE YOU NEED:

Excellent customer service skills evidenced by experience in a customer service role
One to three years of experience in a client-facing role
Clear and polished communication skills
Advanced Excel skills (3+ years experience), extremely comfortable working independently
Desire to learn new skills and develop industry knowledge
A self-starter mentality; you should thrive in a rapidly changing, fast-paced environment and tolerate ambiguity while demonstrating problem-solving leadership with limited supervision
Ability to recognize the urgency of situations and respond appropriately
Phenomenal organizational skills
BA/BS or equivalent preferred

Why OneSpace?

Excellent benefits with significant portion of premiums paid by the company
401(k) program with employer match
Flexible hybrid work model
Unlimited PTO/vacation policy in addition to observed company holidays
A unique tech startup experience unparalleled in the Midwest
Distinction of joining a recurring Best Places to Work and Top Workplaces honoree in the St. Louis area
Casual and positive work environment with an invigorating, inclusive culture
Competitive compensation
And more!