Project Coordinator

OneSpace is a team of passionate individuals all working toward the same goal: to help businesses achieve the unimaginable. To accomplish this goal, we’ve developed a software platform that connects our clients with a vast network of on-demand professionals and empowers them with the tools they need to build, manage and scale an on-demand workforce.

Our clients include the world’s leading online publishers, retailers, CPG brands, media and hospitality companies. We have helped them revolutionize their business operations and improve the speed, scale and cost efficiency of projects ranging from creative services, to translation, transcription, data management and more. Our freelance workforce spans the globe and to date has completed over 100 million assignments on our platform.

Project Coordinator

At OneSpace, Project Coordinators work with key stakeholders to design and build project plans that help clients execute their strategic business objectives. The role is very hands-on, working with internal teams as well as managing the freelancers completing various data and content projects.

In this role you will:

  • Manage the core components of client projects, including:
    • Working with Client Success Managers to understand client needs
    • Writing project instructions for freelancers that are clear and concise
    • Designing and creating project plans within our proprietary software
    • Identifying areas for improvement on projects and proposing appropriate solutions
    • Reviewing and approving all project deliverables to ensure quality standards and project expectations are met
  • Implement proper screening methods (tests, samples, surveys, etc.) to ensure the right freelancers have access to the right projects
  • Coach freelancers’ performance throughout the lifecycle of a project via email and forums; including resolving disputes, communicating instruction changes, and providing constructive performance feedback
  • Within defined parameters, develop incentives for freelancers, motivating them to improve turnaround time and increase productivity
  • Absorb freelancer feedback and prioritize its importance; responding and making updates to project to mitigate concerns
  • Coordinate multiple projects at once, keeping track of all deadlines, deliverables, and associated tasks
  • Collaborate with the project team to determine internal costs and scope of project plans
  • Ensure that project issues are dealt with in an efficient manner, informing the project team of any problems that may arise
  • Provide regular input on all project activity, including weekly status updates

To win in this role you need:

  • B.A./B.S. degree
  • Demonstrated experience managing processes or people online
  • Knowledge and understanding of crowdsourcing concepts and industry trends
  • Technical writing experience
  • Knowledge and understanding of SEO and/or e-commerce copywriting
  • Intermediate Excel skills including VLOOKUP and Pivot Tables
  • Strong verbal/written communication & presentation skills; exceptional listening skills
  • Personal, adaptable and flexible with the ability to work successfully in a high-energy, fast paced, rapidly changing environment is necessary; must be able to multi-task and manage multiple projects, processes, programs, and procedures simultaneously while working under pressure to meet deadlines, organizational goals and initiatives

Why OneSpace?

  • Excellent benefits with significant portion of premiums paid by the company
  • Fully stocked snacks, beverages and meal prep
  • Positive, friendly, team focused culture
  • 15 paid holidays
  • PTO starting at 12 days per year
  • Onsite fitness equipment
  • Pet-friendly office with free parking, free haircuts, free oil changes, free lunch Fridays, and more!
Apply by sending a resume and cover letter to
careers@onespace.com

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  • Learn how you can enhance over 100,000 #productpages in fewer than 60 days – all without hiring a single employee.… https://t.co/DpYmsV02n3

  • "OneSpace's vibrant environment provides a motivating workplace where I can thrive."

    Elise Barry Project Coordinator