Technical Support Engineer

Technical Support Engineer

Provides technical support to the OneSpace proprietary software platforms. As a technical support engineer, you will be the first point of contact for system issues and bugs. Your primary responsibility will be to provide exceptional communication to our clients and internal team. As you gain knowledge of our business and software, you will assist the product engineers with bug resolution.

In this role you will:

  • Communicate with clients, pushing consistent updates on their respective issues
  • Work cross-functionally with Product, Engineering, and Client Success to diagnose and triage bugs
  • Become a power user of all our proprietary software
  • Respond and address technical support tickets from both clients and users
  • Drive down our bug list by fixing low and medium priority issues
  • Gain a strong understanding of the code and database across all applications in order to provide the best solutions & support possible
  • Assist with the resolution of platform issues
  • Foster a healthy team and company culture

To win in this role you need:

  • BS in Computer Science (or equivalent experience) or BS in Computer Management and Information Systems with a desire to gain programming experience over time
  • Exceptional communication and presentation skills both verbally and in writing
  • Strong debugging, troubleshooting, and problem solving abilities
  • Demonstrated experience managing multiple projects simultaneously, including:
  • Phenomenal organizational skills
  • Critical thinker who enjoys new challenges
  • Impeccable attention to detail
  • Experience with C#, NodeJS, Relational / NoSQL databases, HTML, CSS, and JavaScript is preferred
  • Team player who works well in a collaborative, start-up environment
  • A strong desire to learn and grow skills
  • Ability to thrive in a fast-paced environment
Apply by sending a resume and cover letter to

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