In one of the largest acquisitions in the company’s history, Target announced on Wednesday that it has agreed to purchase grocery delivery startup Shipt for $550 million in cash. The acquisition will bring same-day delivery services to customers at roughly half of Target stores by early next year, with plans to make the service available to a majority of stores (and all major markets) by the 2018 holiday season.
Target customers will be able to use the Shipt platform to order groceries and other household essentials online and have them delivered to their homes the same day. By the end of 2019, that service will expand to include all major product categories. An annual Shipt membership costs $99 and includes unlimited deliveries.
“If you look at the big picture, this acquisition will mark an important milestone in an ambitious strategy we laid out in early 2017, which included strengthening Target’s supply chain and digital capabilities to make shopping at Target easier, more reliable and more convenient for our guests,” said John Mulligan, Chief Operating Officer at Target.
This strategy, announced in February of this year, involves an investment of $7 billion in capital over the next three years and roughly $1 billion in annual operating profits beginning in 2017. The goal? “To grow sales faster, gain market share, adapt to guests’ rapidly changing preferences and give them even more reasons to choose Target.”
And the company hasn’t wasted time getting to work. The Shipt acquisition marks the latest in a long list of advancements the company has made this year, including:
- Expansion of ship-from-store capabilities to more than 1,400 stores in the U.S.
- The launch of Target Restock, a next-day essentials delivery service that has expanded to include at least eight new markets – and serve one-fifth of the U.S. population
- The acquisition of transportation technology company Grand Junction, enhancing and expanding Target’s delivery capabilities and strengthening its supply chain
- The launch of Drive Up, a test service that allows customers in the Minneapolis-St. Paul area to have their orders brought out to their cars by a store associate
Adapting to Customer Preferences
Target’s substantial investments in enhanced supply chain and digital capabilities are a direct response to consumers’ increased demands for faster, more cost-effective delivery options. According to a survey by Temando (via Business Insider), four out of five shoppers now want same-day delivery. Unfortunately, only half of today’s retailers offer it.
By investing in enhanced delivery capabilities, Target will not only be able to increase its short-term revenue, but it will also be able to prove its staying power. A recent study conducted by Forrester Consulting (commissioned by American Express) found that same-day delivery and one-hour delivery (by drone) are two capabilities that can significantly increase shoppers’ brand loyalty.
Taking on the Competition
Target’s strategy is also a direct challenge to two of its biggest rivals. Both Amazon and Walmart made significant strides towards improving their pickup and delivery capabilities in 2017, including:
- The expansion of its Prime Free Same-Day Delivery and Prime Free One-Day Shipping to members in more than 8,000 cities (compared to 1,000 cities last year)
- The testing of its own delivery service to rival FedEx and UPS
- The launch of Amazon Key, a service that enables in-home delivery
- The expansion of AmazonFresh Pickup, allowing Prime members to order groceries online and collect them at two designated pickup sites in Seattle
- The first public U.S. drone delivery by Prime Air at an Amazon-hosted conference in Palm Springs, California
- The acquisition of Parcel, a same-day delivery company that services customers in New York City, with plans to expand to more cities next year
- The establishment of a partnership with August Home to test out in-home delivery services
- The opening of its 1,000th Online Grocery Pickup location
- The addition of at least 100 Pickup Towers to locations across the country
- The implementation of free two-day shipping
The acquisition of Shipt is a major milestone in Target’s strategy to improve its digital and last mile capabilities, and it marks the end of a year in which rivals Amazon and Walmart have dominated the news cycle.
While Target has made leaps and bounds in 2017, it will have to continue to innovate alongside these and other retailers in order to remain competitive and capture increased market share moving forward.
What big changes do you think Target will make in 2018?