The Client Success department of OneSpace consists of four different teams that work together to ensure the success of the clients and freelancers who use our platforms. Meet the teams that make up this department below.
Client Success Leadership Team
The Client Success leadership team makes sure the department fulfills its goal of providing a first-class work experience for both clients and freelancers. Their duties range from curating an internal team of experts to driving the overall strategy of the department.
Wondering who to thank for the latest batch of tasks in your favorite assignment? That’s our Client Management team, who keeps an open dialogue with our clients to establish quality standards and ensure a steady stream of work.
The Client Operations team is responsible for making sure projects run smoothly on the WorkStation platform. They handle everything from setting up assignments and moderating work to communicating with freelancers.
The Community Engagement team aims to provide top-notch freelancer support and foster a positive and productive work environment. This team serves as the eyes and ears of OneSpace on the forums, and they help resolve a majority of freelancer support requests.